¶ MFA for Agentless Access
To enable MFA for agentless access, follow these steps:
- Go to the MSP admin console, then navigate to Companies and click on the company name (or directly access the Customer/Client Workspace Sign In).
- Add users in the client company/ workspace using one of the user onboarding methods.
¶ Instructions for the Users to Configure MFA Credentials
If this is first time you are accessing the Company ZTNA Portal, you will need to reset your password and set up Multi-Factor Authentication (MFA).
After you click on the web link for your Company's ZTNA Portal, you will be presented with a web page similar to below. Click on “Reset Password?”
Enter first part of your email. For example if your email address is John.Doe@exium.net, Enter John.Doe and Click on “RESET”
You will receive an email similar to the one below to reset your password. Click on “Reset”
Enter New Password and Repeat new password.
You will be asked to register your mobile device for Multi-Factor Authentication (MFA). Click on “Register device”.
You will receive another email similar to the one below. Click on “Register”
At this time, you would like to download (if you already have not) an one-time password (OTP) app such as FreeOTP, Google Authenticator or any other app that supports Time-based one-time password (TOTP).
We have provided below links for both the IOS (IPhone) and Android FreeOTP, and Google Authenticator mobile apps.
|
IOS |
Android |
| FreeOTP | FreeOTP |
| Google Authenticator | Google Authenticator |
Once you have installed the app, click on the “+” or similar sign to add an OTP. You will see the sign to scan the QR code, click on it and scan the QR code you were presented after the above step.
Scan the QR code you were presented with when you clicked on “Register” button in your email as described above. Do not scan the QR code on the screen shot below.
After scanning the QR code click on “DONE” on the web page in your browser. Click on the entry you added in the mobile OTP app, copy and enter the numeric code (typically 6 digits) as shown below.
Congratulations! you have successfully set up Agentless ZTNA with MFA. Now you can log into your Company's ZTNA Portal and securely access your private and public apps.
¶ Deleting and Adding OTP/ Webauth Devices
If you need to reset your password, you can do this at any time following the steps discussed earlier.
In case you lose your OTP device or you need to update to a new device, you can do this by following the steps below.
¶ Step 1: Login
- Login with your username and password, and you will be presented with a page similar to the screenshot below.
- Click on “Manage Devices”
¶ Step 2: Delete the Existing OTP Device
- After you have clicked on “Manage Devices”, you will see the screenshot below.
- Click on the “delete icon”
- After you have clicked on the “delete icon”, you will be prompted for a confirmation code.
- Go to your email → copy and enter the code and confirm deletion of the device
¶ Step 2: Add a New OTP Device
- After you have deleted the existing OTP device, the system will allow you to add a new OTP device
- Click on “ADD”
- Scan the QR code with your new OTP device
- Click “Next”
- Enter the OTP code from the device → Confirm
- Congratulations! should be all set with your new OTP device
For expert guidance on implementing SASE, XDR, IAM, and GRC solutions, reach out to Exium at partners@exium.net. If you are ready to get started, check out our testing and onboarding process.