In today's rapidly evolving digital landscape, maintaining up-to-date security software is crucial for small and medium businesses (SMBs) and mid-market companies. As these organizations often rely on Managed Service Providers (MSPs) for their IT and security needs, it is imperative that the solutions provided are consistently maintained and upgraded to protect against the latest threats. This is where Exium’s seamless upgrade process for their Secure Access Service Edge (SASE) client software steps in, ensuring that clients receive uninterrupted and optimal protection.
Exium is committed to providing robust security solutions with minimal disruption to the end-user. By implementing a strategy of regular software upgrades, Exium ensures that the SASE client software remains at the forefront of security technology. These upgrades happen seamlessly, often without requiring direct intervention from the user or the MSP. This "zero-touch" maintenance approach means that clients are always protected by the latest features and patches, reducing potential vulnerabilities and strengthening overall cyber defense.
Despite the seamless nature of Exium’s Install and upgrades, there are instances where security software, such as anti-virus or Endpoint Detection and Response (EDR) systems, may inadvertently block the Install or the update process. Understanding this challenge, Exium has developed a proactive solution.
When such a blockage occurs, Exium promptly notifies the MSP via email. This communication includes comprehensive instructions on how to whitelist the Exium client software within the blocking security application. Such targeted guidance enables MSPs to swiftly address the issue without extensive troubleshooting or downtime for their clients.
Check out our guide Exium's Modular SASE and XDR Client Software that lists all the files used by Exium that needs to be whitelisted. To whitelist we recommend creating an exclusion for the signer/certificate ID EXIUM INC. Also Some of our partners find it simpler whitelisting the folder that contains all Exium files C:\Program Files\Speerity.
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Security Software |
What action you need to take? |
Instructions |
Exium can co-exist? |
|---|---|---|---|---|
| 1 | Threatlocker | Allow Exium app | Permitting Software from the Approval Center |
Yes |
| 2 | Webroot SecureAnywhere | Allow Exium app | Block/Allow Files settings |
Yes |
| 3 | SentinelOne | Include Exium in the Exclusion list | Sentinel One (Windows and Mac) Exclusions |
Yes |
| 4 | McAfee | Exclude Exium files from scans | How to exclude files from virus scans on Windows and macOS |
Yes |
| 5 | Cisco Secure Endpoint | Include Exium in the Exclusion list | Configure and Identify Secure Endpoint Exclusions |
Yes |
| 6 | Cisco AnyConnect | Disconnect and try install. If still fails, Uninstall AnyConnect |
Maybe |
|
| 7 | FortiClient | Disconnect and try install. If still fails, Uninstall FortiClient | Uninstalling FortiClient |
Maybe |
| 8 | Perimeter81 | Uninstall Perimeter81 | Uninstalling the agent |
No |
| 9 | CATO Networks | Uninstall CATO Networks Client | How to Uninstall the Windows Client Using MsiExec.exe |
No |
| 10 | Another Wireguard VPN | Exium also uses Wireguard and both will conflict with each other | Uninstall the other Wireguard VPN |
No |
Exium goes a step further by incorporating a centralized management console for MSPs. This console not only allows for easy monitoring and management of SASE client software across multiple clients but also facilitates single-click upgrades. Once any necessary whitelisting is completed, or if no issues are present, MSPs can initiate upgrades directly from this central admin console with a single click. This efficiency ensures that security posture is maintained with minimal effort and time investment.
For MSPs managing the IT and security needs of SMBs and mid-market companies, Exium’s seamless upgrade process for SASE client software is an invaluable feature. By ensuring regular, zero-touch upgrades, providing prompt resolutions to software blockages, and enabling centralized control, Exium helps MSPs guarantee that their clients always operate with the most current and comprehensive security measures. This relentless commitment to uptime and security fortifies clients against evolving threats, allowing them to focus on their core business operations with peace of mind.
To learn more about implementing SASE, XDR, IAM, and GRC for your organization and explore tailored solutions that meet your unique requirements, contact Exium at partners@exium.net for a consultation or demonstration. If you are ready to get started, check out our testing and onboarding process.