¶ Overview
As Managed Service Providers (MSPs) increasingly support small and medium-sized businesses (SMBs), ensuring comprehensive cybersecurity while enhancing user experience is critical. Exium's SASE (Secure Access Service Edge) solution empowers MSPs to deliver robust protection and communication to their SMB clients through custom splash pages displayed when users attempt to access websites blocked due to security threats or policy violations.
¶ What is a Splash Page?
A splash page is an intermediary webpage that appears when users attempt to visit a restricted site. Unlike generic error messages, a splash page provides detailed insights into why access is denied and outlines actionable options for the user. This ensures that users are not left in the dark when access is blocked, fostering understanding and compliance.
¶ Why is a Splash Page Needed for MSPs and Their SMB Clients?
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User Awareness and Education |
Enhanced Communication |
Reduced Support Inquiries |
Brand Customization |
|---|---|---|---|
| Custom splash pages inform users about the reasons for website restrictions, such as potential security threats or policy infractions. This educational aspect is essential for SMBs, helping to reinforce adherence to security protocols at all levels of the organization. | Splash pages enhance communication between MSPs and their SMB clients by clarifying security policies related to website access. This transparency fosters a culture of compliance and empowers users to understand the importance of these measures. | By presenting clear information on why access is denied, splash pages can significantly reduce the volume of support tickets related to blocked websites. Users receive upfront explanations, which minimizes confusion and the need for assistance from the IT department. | Organizations have the flexibility to tailor splash pages to reflect their brand identity, reinforcing organizational policies while maintaining a professional look. This level of customization can help strengthen the relationship between the MSP and their SMB clients. |
¶ How Exium’s SASE Solution Benefits MSPs and Their SMB Clients
Exium’s SASE solution integrates custom splash pages into its security framework in a way that is highly beneficial for MSPs managing SMB clients:
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Benefits for MSPs and Their SMB Clients |
|---|---|
| 1 | Immediate Blocking with Clear Messaging: When a user tries to access a blocked website, the Exium SASE platform quickly intercepts the request and displays a custom splash page, providing immediate and clear information about the block. |
| 2 | Actionable Guidance for Users: The splash page outlines the reasons for the block, offering actionable steps for users, such as reporting legitimate needs or learning how to request access. This approach streamlines communication between end-users and the MSP. |
| 3 | Easy Customization for MSPs: Exium allows MSPs to configure a default splash page at the MSP level that applies across all SMB clients, ensuring consistent messaging. However, in each client workspace, MSPs can override this default splash page by uploading a client-specific logo. This flexibility enables MSPs to tailor the user experience while maintaining brand identity for individual clients. |
¶ Configuring Splash Page
¶ MSP Partner Level Configuration:
- Navigate to the MSP admin console
- Click on “Settings” followed by “custom Page”
- Upload your MSP logo and customize the message
- Click on “Update”
¶ Client Workspace Level Configuration:
- Navigate to the MSP admin console : Go to "Companies" and select the desired company name, or access the Customer/ Client Workspace Sign In directly.
- Click on “Settings” followed by “custom Page”
- Upload your Client logo and customize the message
- Select “Yes” to override the MSP level Block page messaging. If you select “No” then the default Block page that is configured in the MSP Admin Console will be used instead.
- Click on “Update”
¶ Testing Splash Page
To test Splash Page, connect to Exium from your device, and browse to https://block.block.This is what the Block page will look like based on the above configuration:
¶ Conclusion
Exium’s SASE solution equips MSPs with the tools necessary to deliver heightened cybersecurity while enhancing the user experience for their SMB clients. Through the implementation of custom splash pages, MSPs can improve user awareness, ensure clear communication, and promote compliance with security measures. By adopting Exium’s SASE solution, MSPs not only protect their SMB clients from emerging threats but also foster a culture of security that empowers users and strengthens the client-MSP relationship.
To learn more about implementing SASE, XDR, IAM/ MFA, and GRC for your organization and explore tailored solutions that meet your unique requirements, contact Exium at partners@exium.net for a consultation or demonstration. If you are ready to get started, check out our testing and onboarding process.